Technical Consultant (m/w/d)
Technical Consultant (m/w/d)
Technical Consultant (m/w/d)
Standort: Berlin
Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behaviour. By unifying customer data, analyzing behaviour metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Amsterdam with offices across the Americas, Europe and the Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, IBM, Kirin Holdings, Jaguar Land Rover, LinkedIn, Nielsen, The Wall Street Journal and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc. and Deloitte. For more information, visit piano.io.
TASKS
- Be an active contributor and member of client delivery teams, including Account Managers and Project Managers
- Work hands-on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
- Gather, analyze, and document solution requirements
- Communicate technical project expectations to key technical stakeholders at the appropriate levels
- Triage issues that arise during implementation and post-implementation
- Collaboration with internal Piano teams to coordinate support and escalation of customer issues
- Act as a liaison to the Product Management team to drive product growth and development
- Participate in multiple concurrent projects
- Simplify complex technical topics during presentations
- Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies.
REQUIREMENTS
Piano is seeking a Technical Consultant who is responsible for consulting to clients to ensure that they have a successful technical implementation and run our software correctly and effectively. In addition, they will serve as the highest level of escalation as a technical specialist. We are looking for someone with two years or more of technical consultancy experience to join our Client Technology team. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward. .. You will be focused on delivering on the technical needs of the client and supporting them over the long term as they grow.
We are looking for candidates to meet the following requirements:
- 2+ years experience as a technical consultant delivering solutions to external customers
- Experience implementing solutions in a SaaS environment
- Experience implementing custom design solutions
- Strong development skills (JavaScript, HTML, CSS, Python)
- Knowledge or experience with AngularJS (nice to have)
- Working knowledge of SQL
- Experience integrating platforms using third-party APIs
- Complex problem-solving experience
- Preference given to candidates with experience in any of the following areas marketing technology, payment providers, identity management, DMP/CDP
- Excellent communication (written and spoken) skills, able to translate technical guidance to various client audience members and technical skill set; a good listener
- Strong collaborator; ability to work closely with account team members
- Fluent English and German - written and spoken
BENEFITS
- exciting tasks and space for your ideas
- collaborative and agile working culture with direct communication
- Flexible Mobile working options
- vibrant team culture locally and globally
- extra budget and 3 days of paid exemption for your personal development
- monetary amenities like stock options and mobility solutions
KONTAKT
Taledo GmbH | Rosa-Luxemburg-Straße 7 | 10178 Berlin