Solution Support Engineer Czech Republic (m/f/d)

We are looking for an experienced technical support colleagues passionate about IT, working from home office in Czech Republic. As a self-motivated team player with a strong technical background and good communication skills, you will support our customers with technical and commercial advice before, during and after purchasing our products and by provide on-site, phone or email technical troubleshooting and conducting technical trainings.

Your area of responsibility would include:

• On-site, phone and e-mail technical troubleshooting and conducting technical training for existing as well as new potential customers
• On-site support for project business development
• Consult our customers on product capabilities and solutions
• Assist, prepare and conduct training for business partners
• Cooperation on strategic sales activities with German office, Key Account Manager and distributor network & channel partners
• Prepare technical setup and attend events alone or together with the German-based Product Management team or Czech-Based Key Account Manager
• Technical support for Product Management team and Key Account Manager

Your professional and personal requirements:

• A relevant IT qualification and at least 3 years of working experience in the field of technical support or technical consultancy
• Advanced knowledge in networking, storage, NAS, virtualization and Linux
• Strong communication skills in Czech or Slovak and English
• Customer service experience that combining clear, polite and confident manner with target focus
• Good presentation skills
• Creative and innovative mindset to solve problems
• Self-responsibility and a strong strategic mindset
• Strong team player
• Home based in Czech Republic with driving license and required own car for customer visits throughout the country (compensation package will be presented)

What we offer:

• Self-responsible work on a B2B contract (freelancer); working from home base in Czech Republic
• 3 months of initial onboarding & regular training at Synology GmbH Düsseldorf
• Interesting and versatile activities in flexible structures and flat hierarchies
• Fixed monthly service provider fee plus individual bonus agreements

Contact

Melina Kolberg
HR Specialist

Synology GmbH
Grafenberger Allee 295
40237 Düsseldorf
Germany

Tel.: 0211 - 9666 96 17
www.synology.com