Provisioning Specialist (m/f/d)

Provisioning Specialist (m/f/d)

Standort: London

Comms Circle was born from a love for technology and people and a desire to create a new breed of telecoms brand that celebrates how technology can enhance our customers' lives. We couldn’t help but feel that the telecoms industry had lost its mojo. Poor service, overpowering tech jargon, and a ‘sell first, ask questions later attitude had us eyeing the exit. It was crying for a fresh perspective. So, we gathered together the industry’s forward thinkers, together with the best partners and put together our wish list for a telecoms experience for our customers

TASKS

• End-to-end order provisioning
• Processing of orders both new as well as actioning adds, moves and changes
• Provisioning will entail the order processing of PSTN, connectivity, hosted and SIP telephony
• Work with Suppliers and End User Customers to coordinate the logistics of their order
• Efficient & timely coordination of activities across all teams is vital to ensure customers receive the highest quality of service delivery
• This includes a clear and understandable line of communication between all parties
• Working alongside the support teams for a consistent approach

REQUIREMENTS

The Provisioning Specialist works within the Service Delivery team involved in order provisioning and assisting the support team. The role's main function is to process new and action new orders and adds, moves and changes on existing accounts. Provisioning will involve the end-to-end processing of the order lifecycle.

The Provisioning Specialist will oversee each stage of the order, engaging with customers, third-party suppliers and internal departments whilst ensuring the customer is kept up to date on the order's progress.

The successful applicant will be passionate about developing and retaining long-term, profitable relationships and delivering outstanding customer care.

Skills / Experience Required:

• Customer Service experience vital
• Telecoms industry experiences essential
• 2 years of experience provisioning hosted telephony platforms and Connectivity products
• Confident individuals with the ability to build customer relationships
• Essential knowledge of Office programs
• Excellent communication skills, both written and spoken
• Self-starter who can work independently as well as part of the team

BENEFITS

• Career progression
• Instant access to pay via WageStream
• Bonuses
• Air-conditioned offices

KONTAKT

> Jetzt bewerben

Taledo GmbH   |   Rosa-Luxemburg-Straße 7   |   10178 Berlin

www.Taledo.com