Manager (m/w/d) Kundenservice AIRBUS

Einleitung

Take off with us!

We offer exciting projects at our renowned customer Airbus Operations and we are looking for a motivated employee for the position as "Customer Services Manager" (m/f/d).

Wir bieten

• Permanent employment contract
• Perspective to be taken over at our customer
• Salaries above the general pay scale and incentive compensations (bonus)
• Equal pay model
• Company pension scheme with employer subsidy
• Well-directed training and further education opportunities
• Employee recommendation program with attractive compensations (bonus)
• Individual and local support and advice
• Travel allowance
• Assumption of costs for work cloth and health examinations
• fleixible working hours and partly home office
• Innovative and leading companies like Airbus Operations, Airbus Aerostructures, Airbus Defence & Space, Premium Aerotec, Airbus Helicopters and the aerospace supply industry

Stellenbeschreibung

• Represent Airbus in front of airline Customers by ensuring first class hospitality and customer service
• Act as the Customer Definition Centre entry point for the various internal Airbus departments and Cabin suppliers involved into the preparation and execution of the Customer meetings
• Prepare and drive an individual meeting agenda for every Customer, by understanding meeting objectives, key decisions to make and actively proposing ways to guide discussions with Customers
• Interface with the CDC technical team to ensure the on-time and on-quality construction of specific, temporary Cabin mock-ups required by the Customer
• Guarantee the on-time availability of dedicated experts and equipment for each Customer meeting

Anforderungsprofil

• Completed studies in the field of Engineering, Business Administration or International Management
• Professional experience in the field of Customer Service, Project Management and Process Planning
• Knowledge in using Google Workspace
• Fluent in English

Unser Unternehmen

As a dynamic and modern personnel service provider, we offer exciting positions at interesting and innovative companies across a wide range of different industries, leveraging our many years of experience and extensive market know-how. Benefit from our national and international networks and use STRATO Personal as your personal springboard. We provide comprehensive support and handle all administrative processes related to the application – of course, free of charge for you.