L2 IT System Engineer (m/f/d)
L2 IT System Engineer (m/f/d)
L2 IT System Engineer (m/f/d)
Standort: Leoben
D2Global247 IT Solutions are a 3rd party IT Technical Support Services Provider Based in UK.
WhatsApp Only : 0044 20 3239 7950
TASKS
Duties shall include, but not be limited to :
- Diagnosing and troubleshooting desktop system, printer, and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands-on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an affected SLA window
REQUIREMENTS
Base Skill Set :
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years experience providing technical support in a fast-paced and constantly changing environment up to the executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
- Advanced knowledge of Microsoft Office suite of applications
- Support of End User for video conferencing units.
- Support of mobile devices
BENEFITS
Job Types: Full-time, Contract
Contract length: 12 months
Salary: €3,300.00 per month
KONTAKT
Taledo GmbH | Rosa-Luxemburg-Straße 7 | 10178 Berlin