Global ERP Service Delivery Lead – Microsoft Dynamics (m/f/d)

unisite ag is a service provider in the field of Employer Branding & Talent Management. We provide consulting services to clients in the chemistry, pharmaceutical, biotech, medical device, and life sciences industries.

Our client, Solvias AG, is a global cGMP Contract Research Organization (CRO) with a comprehensive portfolio of analytical services for the pharmaceutical, biotech and life sciences industry.

On behalf of our client, we are currently looking for a:

Global ERP Service Delivery Lead – Microsoft Dynamics (m/f/d)

Location: Kaiseraugst, AG or Hombourg, FR

Position

As Global ERP Service Delivery Head – Microsoft Dynamics, you take full ownership of the global ERP landscape within a highly regulated life sciences environment.

In this role, you act as the central authority for all ERP-related topics—ensuring stability, standardization, and long-term scalability of the system. Rather than leading a large internal team, you drive impact through hands-on expertise, strong decision-making, and effective steering of external partners and offshore resources.

You play a key role in Solvias’ digital transformation by establishing a consistent ERP strategy, optimizing end-to-end business processes, and ensuring reliable service delivery across global operations.

Tasks

Own and drive the global Microsoft Dynamics 365 ERP landscape end-to-end
Define and implement a clear ERP strategy with a strong focus on standardization over customization
Ensure stable, secure, and compliant ERP operations across all business units
Manage and steer external partners, system integrators, and offshore delivery teams
Oversee ERP service delivery, including incident management, support processes, and continuous improvement
Define and monitor KPIs and SLAs to ensure high-quality service and system performance
Lead ERP-related projects (implementations, upgrades, enhancements) from planning to execution
Act as the key interface between IT and business stakeholders, ensuring alignment of priorities and solutions
Ensure compliance with regulatory requirements and internal quality standards
Drive root cause analysis and implement sustainable solutions for system and process issues
Contribute to the company’s digital transformation by integrating ERP capabilities into the broader IT landscape (incl. Azure and integrations)
Manage ERP-related budgets and ensure cost-efficient delivery

Qualification

Completed higher education or equivalent qualification in IT, business administration, or a related field
Extensive experience with Microsoft Dynamics 365 in a global environment
Strong end-to-end understanding of ERP processes
Proven track record in ERP service delivery and vendor management incl. external partners and offshore teams
Experience in regulated industries such as pharma, biotech, or life sciences (GxP knowledge required)
Hands-on, solution-oriented mindset with the ability to operate without a large internal team
Strong decision-making skills and ability to drive topics independently
Solid knowledge of IT Service Management and project delivery
Experience with ERP integrations and cloud platforms (Microsoft Azure)
Excellent stakeholder management and communication skills in an international environment
Fluent in English; additional languages are a plus

Seize this opportunity to shape your future - we look forward to receiving your application!