Field Technician 80%-100%

Well, we're looking for talented people who share our interests and values. Do you focus on the essential and do what you say? Do you try to make things simple and dare to be original in what you say and do? And most of all, do you excel in providing exceptional service every day?

In order to support our growth, we enlarge our technical support team, positions are open in Zürich. We are currently looking for qualified and motivated Network/IT support technicians understanding and experienced in the domains of LAN & WLAN (WiFi)  topology & configuration, GPON technology and CPE configuration.

Your mission

As a member of the team, you will act as a technical support and handle requests reaching the technical team. You will assist customer care agents and customers in order to solve problems. A high degree of autonomy and flexibility is required in order to own and drive incident resolution, including:

• Interactions with customers to support
• Visits to customers (troubleshooting, recommendation, resolution)
• Visits to technical sites (troubleshooting, maintenance, validations)
• Collaboration with Partners on Fiber infrastructure related topics
• Testing of products to validate features or reproduce issues (traces, root cause)
• Handling of escalations with relevant internal teams

Your duties

• Manage incidents and requests according to our internal policies (logging, tracking, closure)
• Perform troubleshooting on technical issues, follow-up until resolution
• Liaise with vendors or vendor support teams when required
• Advise customer on appropriate action
• Stay up to date with new system/product information, changes and updates

What you bring

• Driving licence
• Minimum of 2 years of experience
• Working knowledge of relevant software, hardware and other sytem (issues tracking systems, standard network & system commands on Windows/MacOS)
• Knowledge and experience of customer service practices
• Knowledge of WAN/LAN/WLAN (WiFi)
• Related experience in troubleshooting
• Good German (C1) and English (B2) or French (B2), Italian is a plus
• FTTH experience is a plus

Key Competencies :

• oral and written communication skills
• learning skills
• autonomy
• customer support orientation
• problem analysis
• problem-solving
• adaptability and flexibility
• team interaction
• planning and organizing
• attention to detail

Contact

Looking forward to taking a new challenge in your professional life?  Then we really need to meet. Please apply online (we only accept online applications).