Desktop Support (m/f/d)
Desktop Support (m/f/d)
Desktop Support (m/f/d)
Standort: Zurich
STECHAD is driven with a focus of delivering advanced technical services to all our customers.
TASKS
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
REQUIREMENTS
- Fluent English, French, and Swedish
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
BENEFITS
- Engineers Trainings and Technology forum
KONTAKT
Taledo GmbH | Rosa-Luxemburg-Straße 7 | 10178 Berlin