Customer Success Manager m/f/d (German Speaking)

Customer Success Manager m/f/d (German Speaking)

WHO WE ARE

Founded in 1996, GIATA is the global pioneer specializing in travel and tourism content technology solutions with our headquarter in the heart of Berlin. Our digital products count more than 20,000 customers and partners across 74 countries, including major hotel chains, online travel agencies, tour operators, travel agency co-operations and global distribution systems. Booking.com, Google, FTI, TUI, Tripadvisor, Sabre - just to name a few.

At GIATA, we firmly believe that a positive, supportive and enhancing work environment is key for everlasting success and growth. Driven by passion and expertise, our team of currently 84 employees sets higher standards in the TravelTech industry day by day.

We are constantly looking for talented and passionate professionals to become part of that success story. Currently we are seeking a highly motivated and talented

Customer Success Manager m/f/d

to join our wonderful CS team here in Berlin.

YOUR CONTRIBUTION & RESPONSIBILITIES

You consult with our customers (signed customer management only) around the functions of our platform GIATA DRIVE
You take over the onboarding process for individual hotels as well as hotel groups and guide them through setup, configuration and training
You develop and deliver comprehensive onboarding materials for knowledge bases, documentation and training resources
You act as the primary point of contact for customers and provide exceptional technical support and guidance to ensure successful product adoption and value realization for new and existing customers
You collaborate within cross-functional teams to advocate for customer needs and contribute to overall customer success metrics and the product sufficiency

WHO YOU ARE

You are currently based in Berlin or open to relocate
You already gained experience in B2B customer management, preferably with tech solutions and/ or the tourism industry
You have experience with CRM systems and their maintenance
You offer excellent communication skills, written and verbally
You are fluent in English and German at a professional level

WHAT WE OFFER

Our trust to work self-reliantly and to come up with your own ideas
A permanent contract in a stable, dynamic, and future-oriented company as well as flexible working hours and hybrid working
BVG ticket "Deutschlandticket", Urban Sports Club, meal subsidy, job anniversary bonus and everyday fresh fruit and great coffees and teas
One extra day of vacation as your "Birthday Leave" well as increasing loyalty vacation days depending on your period of employment
Travel-related company benefits like the DRV card and many many discounts
Up to 4 weeks "Work from anywhere" per year
Budget for your individual career and development as well as for team events and team building