2nd Level Technical Specialist

We are looking for talented people who share our interests and values. Do you focus on the essentials and keep what you promise? Do you try to make things simple and dare to be original in everything you say and do?  And most of all, do you excel at providing exceptional service every day?

The customer's concern is always at the center of your activities. You efficiently identify the needs of your interlocutors and develop your solutions in a way that each customer perceives your service as unique. You are in charge of resolving technical problems of the Salt Fiber Box and you are at our customers' disposal.

After a training and test phase, you will start working in the Fiber Team as a client advisor focusing on customer loyalty.

You are in charge of solving second level technical problems that our customers encounter with our product Salt Fiber Box.

Your tasks

• Process monitoring related to orders of fiber optic connections: order management, error detection and implementation of solutions together with our internal and external partners all while communicating with our customers
• Technical customer support by phone and e-mail
• Technical support includes configuration and service checks as well as troubleshooting (error diagnosis and correction) of the fiber installation, Wi-Fi network, VOIP, router and TV box

What you will bring

• Good knowledge of the telecommunications and IT sector as well as a keen interest in related products and services.
• In particular, you have technical knowledge in the field of Internet and telephony via optical fiber networks as well as LAN, WLAN (Wi-Fi) and VOIP; you are also familiar with the configuration of Windows, MacOS, iOS and Android operating systems.
• Knowledge of the Apple TV product is an advantage.
• You have gained experience with fiber optic technology in Switzerland or abroad, in particular with troubleshooting during hardware and software installation.
• You are fluent in German, French, Italien or English (min. 2 languages)
• Your personal strengths: reliability, autonomy, punctuality as well as good technical and practical skills when providing remote support to users.
• You have completed a professional training with a Federal Certificate of Competence.

What we offer

• Fair salaries
• Bonus system (14th salary according to your performance)
• Flexible working hours
• 5 weeks of holidays
• A modern and ergonomic work environment
• Free mobile phone subscription
• Special offers and discounts on our products
• Various free hot drinks

Contact

Always dreamed of working in a diverse and refreshing environment? Then we really need to meet. Please apply online (we only accept online applications).